Trust, And Verify: Ensuring Your Insurance Coverage
In today’s fast-paced world, we often rely on others to handle essential tasks, and insurance is no exception. Trusting your insurance agent is crucial, as they play a vital role in protecting your assets. However, verifying that the necessary steps have been taken to secure your coverage is equally important. Let’s delve into why this “trust, and verify” approach is essential.
Recently, a situation arose that highlights the importance of confirming your insurance details. A client voiced a complaint online about a mistake they believed was made. Upon review, it was clear that while an error occurred on the agent’s part, there were also steps the client had not taken to ensure their desired coverage was in place.
Here’s what happened: The client requested to add a home to their insurance policy. The agent responded to an email and said, “I should have the policy ready for you tomorrow”. And that’s where the communication ended. The agent (who no longer works at our agency) failed to insure the home. However, several key confirmations were missing. No payment was made for the added coverage, no invoice was issued or received, and no written confirmation was sent to the client verifying that the house was added to their policy. This lack of confirmation led to confusion and frustration.
This example serves as a reminder that while we strive for accuracy and efficiency, clients must actively verify their insurance details. Here are a few steps you can take to ensure your coverage is in place:
- Request a Written Confirmation: Always ask for written confirmation that any changes or additions to your policy have been processed. This can be an email, a letter, or an updated policy document.
- Review Your Invoices: Carefully review your invoices to ensure all desired coverages are listed and paid for. If you don’t receive an invoice, request one.
- Check Your Policy Documents: Review your policy documents regularly to ensure that all information is accurate and up to date.
- Communicate with Your Agent: Maintain open communication with your insurance agent. Don’t hesitate to ask questions and seek clarification on any aspect of your policy.
Ultimately, a successful insurance relationship relies on both trust and verification. By taking these proactive steps, you can have peace of mind knowing that your assets are adequately protected. We value your trust and are committed to providing excellent service. However, we also encourage you to be an active participant in managing your insurance coverage.
