Shield Insurance Agency is Now Hiring a full-time Insurance Customer Service Rep and Account Manager for our main office in Hudsonville, Michigan.
Job description: Insurance Customer Service Rep and Account Manager
Job Type:
- Full-time
Salary:
- Up to $50K per year to start
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Christmas bonus
- Carrier bonus
Education:
- High school or equivalent (Preferred)
- P&C License is a big plus
Experience:
- Customer service: 1 year (Required)
Work Location:
- In-person and possibly partially remote
- Hudsonville, MI
Benefits:
- 401(k) matching
- Dental Insurance
- Sick Pay
- Flexible schedule – family first
- Health insurance
- Vision Insurance
- Life insurance
- Paid time off
- Vision insurance
- Free one-week resort with $1K spending cash
Ready to grow your career as an Insurance Customer Service Rep and Account Manager in the insurance industry?
Shield Insurance Agency in Hudsonville, MI is now hiring! We are locally owned and operated since 2001 serving clients in Michigan, Arizona, Florida, Illinois, Indiana, Missouri, North Carolina, Ohio, and Utah.
We are looking for people who want to stay working here as their career! It’s a great place to work!
As a Customer Service Representative/Account Manager at Shield Insurance Agency, your primary responsibilities will be answering phones and emails from existing customers to assist them with making changes to their current insurance policies, quoting new business and re-quoting, processing billing payments, and filing and tracking claims.
Now Hiring Insurance Customer Service Rep and Account Manager Duties:
- Provide timely, professional, accurate, communication to clients, your team, carrier representatives, and underwriters.
- Oversee the preparation, accuracy, and implementation of all transactions, paperwork, and internal processing for assigned accounts.
- Market account renewals.
- Maintain confidentiality of client records and communications.
- Consult clients in making appropriate coverage changes; inform and educate clients about coverage, exclusions, and exposures and document in the agency management system.
- Complete account reviews and make recommendations to provide clients with appropriate coverage and/or the most competitive pricing.
- Seek referrals from the existing client base.
- Consistently maintain accurate electronic files and process incoming mail requests accurately and in a timely fashion.
- Quote and issue policies for personal lines.
The Qualifications Required
- P & C license
- Minimum 2-4 years independent experience.
- Knowledge of Google Applications.
- Ability to collaborate with diverse individuals — teammates and clients.
- Exceptional typing, verbal, and written communication skills.
- Excellent phone etiquette
- Fast Learner
- A person who will go above and beyond to help the client.
- Problem-solving/critical thinking skills.
Shield Insurance Agency Contact Information:
Please submit your resume to: tammy@ShieldAgency.com
3214 Chicago Dr
Hudsonville, MI 49426
Call/Text: 616-896-4600
Fax: 616-896-4601
